Telephone Support

• Access to IT support for all your staff for applications, PC/laptop and peripheral problems – both in the office and away from the office.

Remote Desktop Assistance

• Prompt remote support for IT staff based in the office by opening a support session directly on their screen. Working out the problem with the user and resolving it with the minimum fuss and disruption.

On-site Support

• If a problem cannot be resolved remotely, on-site engineering assistance is at hand.

Network and Server Software

• All aspects of your Server platform including Windows 2003/2008 and Small Business Server 2003/2008.

Network and Server Hardware

• Replacing failed hardware components and repair services for wired and wireless networks.

PC, Laptop and Peripheral Hardware/Software

• All aspects of your PC platform (and peripherals) from Windows 95 to Vista, and Office 97 to 2007.

External and Internal Email

• All aspects of your mail delivery systems including Exchange Server 2003/2007 and Small Business Server 2003/2008.

Internet Access, Remote Access and VPN

• Covering your communication link with the outside world, virtual connections between offices and remote access for home workers.
• Including Firewalls, ADSL routers and Small Business Server 2003/2008.

Disaster Recovery Support

• Assisting you in recovering a level of IT service and communications in the event of a complete loss of your premises or facilities.